We want you to be completely satisfied with your purchase. If you are not fully satisfied, we offer the following return and exchange policy:

1. Eligibility for Return/Exchange
• Returns and exchanges are accepted within 15 days of the purchase date.
• Items must be unused, in their original condition, and with all tags and packaging intact.
• For health and hygiene reasons, certain items (such as intimate wear, jewelry, or perishable goods) are not eligible for return or exchange.

2. How to Request a Return/Exchange
• To initiate a return or exchange, please contact our customer service team at [Your Email Address] or [Your Contact Number].
• Please provide your order number and reason for return/exchange.
• Our team will guide you through the return process and provide a return shipping label if applicable.

3. Return Shipping Costs
• For exchanges or returns due to an error on our part (wrong item, damaged, or defective product), we will cover the return shipping costs.
• For all other returns, the customer is responsible for the return shipping costs.

4. Refunds
• Refunds will be processed to the original payment method once the return has been received and inspected.
• Please allow up to 7-10 business days for the refund to appear on your account.

5. Exchanges
• If you wish to exchange an item for a different size or color, we will process the exchange once the original item is returned.
• If the new item is not available, we will issue a refund instead.

6. Damaged or Defective Items
• If you receive a damaged or defective item, please contact us within 7 days of receiving your order.
• We will either replace the damaged item or issue a refund depending on availability and your preference.

7. Final Sale Items
• Items marked as “Final Sale” or “Non-Returnable” cannot be returned or exchanged.

If you have any further questions, feel free to contact us!